Returns Policy

​

​

Our policy lasts for 14 days from delivery and signed acceptance of your item. If 14 days have gone by after your purchase has been delivered and signed for, unfortunately we cannot offer you a refund or exchange unless in exceptional circumstances agreed by management. 

​

Exchanges  

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at justsparkleandshineonline@hotmail.com 

​

Refunds

​

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, minus any delivery costs incurred in returning the item.

Late or missing refunds (if applicable)

Refunds take 7 working days to process.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at justsparkleandshineonline@hotmail.com

Sale items

​

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

​

Return Shipping

​

Eligible returns accepted at the discretion of Just Sparkle and Shine LTD are free within at 14 day period of signing for the item. After that time, should a return or exchange be accepted by Just Sparkle and Shine LTD at their discretion you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item(s) over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.